ge77 Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") is published by ge77 ("ge77", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://ge77.io and any associated mobile or web applications (collectively, the "Platform"). This Policy applies to all personal data collected from individuals ("you", "your", or "Player") who access, register on, or otherwise use the Platform.

ge77 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy describes the categories of personal data we collect, the purposes for which we process it, how long we retain it, who we share it with, and the rights available to you in relation to your information.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference and available on the Platform.

2 Personal Data We Collect

ge77 collects personal data through several channels: directly from you when you register an account or interact with our services; automatically when you use the Platform; and, in limited circumstances, from third-party sources such as payment processors and identity verification providers. The categories of personal data we may collect include:

2.1 Identity and Account Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you are aged 21 or above)
• Username and encrypted account password
• Copies of identity documents submitted for KYC verification (national identity card, passport, or driving licence)
• Selfie photographs submitted during the identity verification process, where requested

2.2 Contact and Communication Data

• Mobile phone number linked to your bKash, Nagad, Rocket, or Upay account
• Email address registered to your ge77 account
• Residential address submitted for address verification purposes
• Content of messages exchanged with ge77 customer support

2.3 Financial and Transaction Data

• Deposit and withdrawal history, including amounts in Bangladeshi Taka (BDT), timestamps, and payment method references
• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) and bank account details where bank transfer is used
• Bonus and promotional credit history
• Account balance at any given point in time

2.4 Technical and Usage Data

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session logs including login timestamps, pages visited, and duration of activity
• Betting and gaming activity records, including game types, wager amounts, and outcomes
• Cookies and similar tracking technologies (see Section 8 for full details)

3 How We Use Your Personal Data

ge77 uses personal data for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The table below sets out the primary purposes for which we process each category of data and the legal basis on which we rely:

Where ge77 relies on your consent as the legal basis for processing (for example, to send personalised promotional communications), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

4 Sharing of Personal Data

ge77 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may, however, share your data with the following categories of third parties in order to operate the Platform and fulfil our legal obligations:

4.1 Payment Service Providers

When you make a deposit or request a withdrawal, ge77 shares the minimum necessary financial and identity data with the relevant payment provider — including bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — to process the transaction securely. These providers are bound by their own privacy policies and applicable financial regulations.

4.2 Identity Verification Partners

To fulfil our KYC obligations, ge77 may share identity documents and related personal data with third-party verification service providers. These partners operate under strict data processing agreements and are not permitted to use your data for any purpose other than identity verification on ge77's behalf.

4.3 Technology and Infrastructure Providers

ge77 uses third-party technology vendors for hosting, data storage, analytics, and security monitoring. These vendors process data solely on ge77's instructions and are contractually prohibited from using player data for independent purposes.

4.4 Game Content Providers

Third-party game studios whose titles appear on the ge77 Platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive session and gameplay data necessary to deliver the game experience. This data does not include your full identity or payment details unless separately required by a specific provider's technical integration.

4.5 Legal and Regulatory Authorities

ge77 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law, court order, or where ge77 believes in good faith that such disclosure is necessary to prevent fraud, protect the safety of players, or fulfil a legal obligation.

5 Data Retention

ge77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of the player relationship and for a minimum of five years following account closure, in accordance with standard financial record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five years from the date of each transaction to comply with applicable anti-money laundering and tax record-keeping obligations.
• KYC documentation: Retained for five years following account closure or the completion of the last transaction, whichever is later.
• Customer support communications: Retained for two years from the date of the last interaction, unless a longer period is required for the resolution of a dispute.
• Technical and usage logs: Retained for up to twelve months from the date of collection, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of your account plus three years, to demonstrate compliance with consent obligations.

When personal data reaches the end of its retention period, ge77 ensures that it is securely deleted, anonymised, or rendered irreversibly inaccessible. Players may request early deletion of certain categories of data where this does not conflict with ge77's legal obligations — see Section 6 for details.

6 Your Data Rights

As a player on the ge77 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact ge77's Data Privacy team at [email protected], clearly stating your account username and the right you wish to exercise. ge77 will respond to all valid requests within 30 calendar days.

• Right of Access: You may request a copy of all personal data ge77 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request that ge77 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to ge77's legal retention obligations.
• Right to Restrict Processing: You may request that ge77 temporarily halt the processing of your data — for example, while the accuracy of data is being contested or a legitimate interest objection is being assessed.
• Right to Object: You may object to processing that is based on ge77's legitimate interests, including profiling for responsible gaming purposes. ge77 will assess each objection individually and will cease processing unless compelling grounds exist to continue.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that ge77 provide your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where ge77 relies on your consent to process your data (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7 Security Measures

ge77 implements a layered set of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Key measures include:

• Transport Encryption: All data exchanged between your device and the ge77 Platform is encrypted using 256-bit SSL/TLS protocols. Any attempt to intercept data in transit will yield only unintelligible ciphertext.
• Password Security: Account passwords are stored using one-way cryptographic hashing. ge77 does not store passwords in plain text and cannot retrieve your password — only reset it.
• Access Controls: Access to player data within ge77's systems is restricted on a strict need-to-know basis. Customer support staff, compliance officers, and technical teams are granted access only to the data categories required for their specific roles.
• Server Security: Player data is stored on servers protected by industry-standard physical and network security controls, including firewall protection, intrusion detection systems, and regular penetration testing.
• Fraud Monitoring: ge77 employs automated and manual monitoring systems to detect unusual account activity, including suspicious login patterns, irregular transaction behaviour, and device fingerprinting anomalies.

Despite these measures, no data transmission over the internet or method of electronic storage is completely secure. ge77 cannot guarantee the absolute security of your data but commits to promptly notifying affected players and taking remedial action in the event of a confirmed data breach that is likely to result in a risk to your rights and freedoms.

8 Cookies and Tracking Technologies

ge77 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, analyse usage patterns, and in some cases to deliver personalised content. A cookie is a small text file placed on your device by a web server. It cannot execute code or carry viruses.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during your visit, and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, last-used payment method, and display options to provide a more personalised experience on your next visit.
• Analytical Cookies: Help ge77 understand how players interact with the Platform by collecting aggregated, anonymised information about page visits, session duration, and navigation paths. This data is used to improve the Platform experience.
• Marketing Cookies: Used only where you have given explicit consent. These may track your activity to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time via your browser settings or account preferences.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically choose to block all cookies, accept only first-party cookies, or delete cookies already stored on your device. Please note that disabling strictly necessary cookies will prevent you from logging into your ge77 account and using core Platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

9 Children and Minors

The ge77 Platform is strictly for individuals aged 21 years and above. ge77 does not knowingly collect personal data from minors. If you believe that a minor has registered an account on ge77 or has otherwise submitted personal data to the Platform, please contact us immediately at [email protected]. Upon confirmation, ge77 will promptly close the relevant account and delete all associated personal data, subject to any retention obligations arising from transactions that may have occurred.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care. If you are aware of a minor accessing online gambling platforms, please contact appropriate helpline services in Bangladesh for guidance.

10 Marketing Communications

With your consent, ge77 may send you promotional communications about bonuses, new games, seasonal offers (such as Pohela Boishakh promotions, Eid special offers, and cricket season events), and platform updates via email or SMS to your registered mobile number. Your consent is collected during account registration and can be updated at any time from your account settings.

If you no longer wish to receive marketing communications from ge77, you may opt out by:

• Updating your communication preferences in your ge77 account settings;
• Clicking the unsubscribe link included in any marketing email; or
• Contacting the support team at [email protected] with a clear request to be removed from marketing lists.

Please note that opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, KYC requests, or account security alerts. These service communications are necessary to operate your account and cannot be disabled.

11 Changes to This Privacy Policy

ge77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Where changes are material — meaning they significantly affect your rights or how your data is used — ge77 will notify registered players by email to their registered address at least 14 days before the changes take effect.

The "Last Updated" date at the top of this Policy will always reflect when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the ge77 Platform following the effective date of any revision constitutes your acceptance of the updated terms.

If you do not agree with any change to this Policy, you should stop using the Platform and contact [email protected] to request account closure. Any data collected prior to your account closure will be retained in accordance with the retention periods set out in Section 5.

12 Contact and Complaints

If you have any questions, concerns, or complaints about how ge77 processes your personal data, or if you wish to exercise any of your data rights under Section 6, please contact our Data Privacy team using the details below:

• Email: [email protected] (please include "Privacy Request" in the subject line)
• Response time: ge77 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days
• Support hours: 24 hours a day, 7 days a week

ge77 takes all privacy complaints seriously. Where we are unable to resolve a complaint to your satisfaction, you may escalate the matter through applicable dispute resolution channels available in your jurisdiction.